NPGA members save on 24/7 hazmat emergency phone coverage.
Federal regulations (49 CFR §172.604) require an emergency response telephone number on your shipping papers whenever hazardous materials are transported. Hazmat Line provides that number: live specialists, around the clock, at exclusive NPGA member rates.
Member discount applied automatically through this page. No setup fees.
“We are a bulk hazmat transporter. We received two citations from DOT roadside inspections. After the second ticket I immediately acted, and it wasn’t a week later that the number was tested again. We were saved. This was exactly why we got Hazmat Line, for a better response.”
“I would describe Hazmat Line as knowledgeable, friendly, responsive and effective. They have always made us feel comfortable asking questions, regardless of how small or specific they may be.”
“Hazmat Line offered the best combination of pricing and service for all our regions, with a customer service team that was consistently responsive and efficient.”
One line on your shipping paper. A specialist behind it, 24/7.
Every time propane leaves your facility, your shipping paper must list an emergency response telephone number that is monitored at all times by someone with knowledge of the hazardous material being transported and the right emergency response information.
That's what Hazmat Line does. When an incident happens, our trained specialists answer in seconds and relay critical safety information from your safety data sheets (SDS) to first responders, drivers, employees, and anyone else involved, covering hazards, containment, first aid, PPE, and more.
Emergency response telephone number requirement: 49 CFR §172.604.
Compliant in three steps.
From enrollment to a live, monitored emergency number on your shipping papers.
Enroll and get your number
After signing up, you'll receive an onboarding email with your 24/7 emergency phone number, your contract number, and a link to upload your SDS and locations.
More than one location? Cover them all at no extra cost.
On your shipping papers, as required
If you choose, you can also display it on your SDS, product labels, and facility signs.
Questions about filling out shipping papers or classifying your products? Our regulatory helpdesk is available anytime.
Live specialists, 24/7/365
Live specialists relay the safety information callers need during an incident and handle audit calls from enforcement officers verifying your number.
For spills requiring environmental cleanup, we provide a list of cleanup resources by region.
After an incident, you get a post-incident report and guidance on federal and state reporting.
Premium support without the premium price.
Annual subscription. The member rate below is exclusive to NPGA members and applied automatically when you enroll through this page. Shipping internationally? Contact us for multi-country coverage under the same contract.
North America
$599 / year- 24/7 emergency phone number, answered live in seconds
- Unlimited locations at no extra cost
- Hazmat regulatory helpdesk for shipping paper and classification questions
- Spill that needs cleanup? We provide vetted cleanup company options based on the incident location
- Post-incident report after every emergency call, documenting the incident and the information relayed
- Federal and state incident reporting support, including DOT Form 5800.1 and state spill notifications
An active partner, not just a yearly bill.
Live operators,
in seconds
Real specialists answer every call, every hour of every day. No phone trees during an emergency.
Documented
procedures
Trained emergency call specialists working under documented call-handling and QA procedures.
Your own
dedicated number
Your emergency number is exclusively yours, not shared with other companies. When a call comes in, we already know it's about your products.
Unlimited
locations
Facilities, offices, vehicle yards: cover every location under one subscription, at no extra cost.
Hazmat regulatory
helpdesk
Questions on shipping papers, product classification, or hazmat rules? Call our helpdesk anytime, year-round.
Conflict-free
cleanup sourcing
We source cleanup companies on your behalf. We aren't a cleanup company and accept no referral fees or kickbacks, so the recommendation serves you, not us.
Switching is extremely easy.
We credit the remaining months of your current contract and allow coverage overlap during the transition, so you never pay twice for the same service.
Example: pay for 12 months today and get those 12 months plus the months remaining on your current contract.
Enroll with your NPGA member rate.
Takes about two minutes. We'll confirm your membership and have your emergency number ready to go on your shipping papers.
Prefer to talk first? Call +1 (813) 742-5152 or email support@hazmatline.com.
Common questions, answered.
What happens after I enroll?
You'll receive an onboarding email with your dedicated 24/7 emergency number, your contract number, and a secure link where you can upload your safety data sheets (SDS) and send us your locations and contacts. From there, you simply add the number to your shipping papers and you're covered.
Do you provide shipping papers?
Yes. Shipping paper templates are included with your subscription, and if you'd like physical copies we'll send you 10 laminated shipping papers at no extra cost. Your Hazmat Line emergency number goes right in the emergency contact box.
I already have a provider. How does switching work?
We make it easy: we credit the months remaining on your current contract back to you, and coverage can overlap during the transition so you never pay twice for the same service. Example: pay for 12 months today and get those 12 months plus the months remaining on your current contract.
Why does a dedicated number matter?
With shared numbers, every emergency call starts with figuring out which of thousands of companies the call is about. Your Hazmat Line number is exclusively yours: when a call comes in, we already know it's about your products and locations, and seconds matter during an incident.
Why does a conflict-free provider matter?
Some emergency response providers are owned by or affiliated with cleanup companies, which can color what gets recommended during an incident. Hazmat Line isn't a cleanup company and accepts no referral fees or kickbacks. When a spill needs cleanup, we provide vetted options based on the incident location, so the recommendation serves you, not us.
How many locations can I cover?
As many as you have. Facilities, offices, and vehicle yards are all covered under one subscription at no extra cost, and you can add locations at any time through your onboarding link or by contacting us.