Question 1

What is a 24-hour emergency response phone number for hazardous materials shipments?

Accepted Answer

A 24-hour hazmat emergency response phone number is a telephone number that is monitored around the clock to provide information and assistance during a hazardous materials incident. If there's a spill, leak, or accident involving your shipment, emergency responders can call this number to obtain immediate details on the material and guidance on mitigation and first aid. In short, it's a dedicated 24/7 hotline listed on hazmat shipping documents to fulfill regulatory requirements and enhance safety.

Question 2

What industries benefit from your emergency response services?

Accepted Answer

Our services are essential for industries such as chemicals, oil & gas, pharmaceuticals, mining, cosmetics, agrochemicals, industrial gas, automotive and aerospace, construction, textile and paper and other. Additional examples are manufacturers, distributors and resellers, storage and warehouse, retailers, waste management.

Question 3

Do I need a 24/7 hazmat emergency response number?

Accepted Answer

Yes, if your operations or activities meet the specific criteria outlined in the DOT regulation 49 CFR 172.604 which requires that a person who offers a hazardous material for transportation must provide a numeric emergency response telephone number for use in an emergency involving the hazardous material. This number must be monitored at all times by a person who is either knowledgeable of the hazardous material being shipped and has comprehensive emergency response and incident mitigation information for that material, or has immediate access to a person who possesses such knowledge and information.

Question 4

Who is responsible for providing the emergency response telephone number on a shipment?

Accepted Answer

The shipper (offeror) of the hazardous material is responsible for ensuring a 24-hour emergency number is provided. This can be the shipping company itself if they have trained staff on call 24/7, or a contracted third-party emergency response provider. Essentially, whoever offers the hazmat into transport must designate a reliable phone number staffed by a person with immediate access to detailed hazard information about the product.